Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, has launched a new full-stack, agent-first operating model called 'Intelligence That Operates'. This model is designed to build and run AI-powered enterprise operations with outcomes underwritten by the company. The launch signifies an evolution of Firstsource's UnBPO™ platform, addressing the gap between AI capabilities and measurable business outcomes. The 'Intelligence That Operates' model aims to unify transformation, implementation, and operation under a single partner, Firstsource, who will be accountable for end-to-end results. This approach contrasts with traditional models where different vendors handle design, integration, and operation separately. Key principles of the model include Domain Intelligence, Full-Stack Delivery, Compounding Intelligence, Outcome Accountability, and Governed Autonomy. Ritesh Idnani, CEO & Managing Director of Firstsource, stated that the company is defining the industry's future by acting as a full-stack partner that designs, builds, and runs intelligence in production, taking accountability for the outcomes. The model leverages twenty-five years of domain expertise and AI that agents can execute and improve upon. Industry leaders from Aptia Group, HFS Research, ETS, and Everest have provided positive perspectives, highlighting Firstsource's shift towards accountable execution and a unified, full-stack approach in the evolving services market.
