The Indian Hotels Company Limited (IHCL) has submitted its Business Responsibility and Sustainability Report (BRSR) for the Financial Year 2025-26. This report, which includes an Independent Practitioners’ Reasonable Assurance Report on the BRSR Core Indicators on a standalone basis, forms part of the Company's Integrated Annual Report for the fiscal year. The BRSR is publicly accessible on IHCL's website, along with the Integrated Annual Report. The submission adheres to Regulation 34(2) and other applicable provisions of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015. The report details IHCL's operations, including its corporate identity, registered and corporate addresses, financial year of reporting (April 1, 2025 – March 31, 2026), and stock exchange listings on BSE and NSE. It also outlines the paid-up capital, contact details for BRSR queries, reporting boundary (standalone basis covering 28 hotels and 2 corporate offices), and the assurance provider, KPMG Assurance and Consulting Services LLP. Further details cover IHCL's business activities, with 100% of turnover from Accommodation and Food Service. Products and services include Accommodation Services (44% of turnover), Food and Beverage Services (34%), and Other Services (22%). The company operates in 28 hotels across 10 states and 2 Union Territories, catering to a diverse customer base including business travelers, tourists, event attendees, and food and beverage patrons. The report also provides comprehensive data on employees and workers, including details on permanent and non-permanent staff, and differently-abled individuals. It highlights the participation and representation of women in leadership roles, with 17% on the Board of Directors and 33% among Key Management Personnel (KMP) as of March 31, 2026. Turnover rates for permanent employees and workers over the past three financial years are also disclosed. Information regarding holding, subsidiary, and associate companies, including joint ventures, is provided, with Oriental Hotels Limited, Taj Madurai Limited, and KTC Hotels Limited among those listed. The company's CSR applicability is confirmed, with a turnover of ₹5,379.55 crores and a net worth of ₹12,766.95 crores. Details on complaints and grievances from various stakeholder groups (communities, investors, shareholders, employees, customers, value chain partners) are presented for FY 2025-26 and FY 2024-25, indicating zero pending complaints for most groups except shareholders and employees. The report also outlines IHCL's material responsible business conduct issues, including Climate Strategy, Emission and Energy Management, Waste Stewardship, Food Safety and Quality, Talent Management and Retention, Guest Experience, and Supply Chain Management, detailing both risks and opportunities associated with each. The company has policies in place for each of the nine BRSR principles, approved by the Board and extended to value chain partners. IHCL aligns its operations with global standards like ISO, SA 8000, and various sustainability certifications. Specific, time-bound targets are set under the Paathya ESG+ framework, aiming for 50% renewable electricity consumption by 2030, 100% wastewater recycling, and elimination of single-use plastics. Social responsibility targets include skilling 100,000+ youth by 2030. For governance, IHCL aims for 25% women representation on the Board by 2030. Performance against these targets for FY 2025-26 shows 54% of electricity sourced from renewable sources, 63% wastewater recycled, and 95% Tier-1 suppliers compliant with the Supplier Code of Conduct. The report includes a statement from the Managing Director & Chief Executive Officer highlighting ESG-related challenges, targets, and achievements, emphasizing responsible growth and the integration of sustainability into business strategy. The Corporate Social Responsibility and Sustainability (ESG) Committee of the Board oversees sustainability matters. IHCL undergoes independent assessments and evaluations through frameworks like the Tata Business Excellence Model (TBEM) and external certifications such as EarthCheck. The report also details fines and penalties paid in proceedings with regulatory bodies for FY 2025-26, totaling ₹2,35,651.
